TERMS & CONDITIONS
PLEASE TAKE THE TIME TO READ THESE TERMS CAREFULLY BEFORE USING THIS WEB SITE.
Please Note: This website is made up of descriptions of arrangements provided by advertisers, and reviews and other postings from other third parties. All such content is the sole responsibility of the advertiser or third party creator of the content. We have no responsibility for such content as we simply provide access to such content as a service to yourselves. Whilst we state very clearly that all information of properties provided by owners or third parties must be accurate and photos a true representation, we do not endorse, support, represent or guarantee the truthfulness, accuracy or reliability of any information about any arrangements featured on this website or any opinions posted by third parties. We shall endeavour to remove any offensive or harmful content from the website as soon as reasonably practicable, we shall not be liable on account of the accuracy, defamatory nature, completeness, or otherwise of such content.
Holiday1 do not offer any form of financial protection in respect of any bookings with any property owners or advertisers.
Use of this website is a condition of your acceptance of these website use conditions without modification. Please read them carefully. It is to be recommended that you print out and keep a copy of them for any future reference. If you do not wish to accept any part of them, you must not use the website.
"you" and "your" - all people using the website
"we", "us" and "our" - Holiday1, or its affiliates
Terms and conditions may be altered at any time. If we do so, all subsequent use of our website will be governed by the newer version. You must check these terms and conditions regularly.
When you agree to our conditions and visit our website or send e-mails to us, you are choosing to communicate electronically. We will also communicate with you by e-mail or telephone. When we do so, you agree that all notices, agreements, disclosures and other communications that we provide to you electronically satisfy any requirement that such communications be in writing.
We act only as an advertising intermediary in respect of all services or arrangements featured on this website (“arrangements”). We accept no liability in relation to any contract you enter into or for any arrangements you make or for the acts or omissions of any advertiser(s) or other person(s) or party(ies) connected with any arrangements. For all arrangements, your contract will be with the owner of the arrangements as applicable and any communication is between you and the owner of your accommodation.
The terms and conditions of the advertiser(s) or owner(s) of your confirmed arrangements will apply to your booking. These terms and conditions may limit and/or exclude the advertiser or owner’s liability to you.
Nothing on this website is an offer on our part. This involves you making an offer to the applicable advertiser or owner on their stated terms to purchase arrangements we feature. The applicable advertiser may decline or accept any such offer that you make. All arrangements are at all times prior to specific confirmation subject to availability and no warranties, promises or representations are given as to availability.
Should it be necessary for you to cancel or amend a confirmed booking, cancellation/amendment charges will usually be payable. Any such amount or charge varies according to the time your notice of cancellation is received by the advertiser or owner concerned before departure.It is important to check the advertiser or owner’s terms and conditions.
You are strongly recommended to take out personal travel insurance for all members of your party. It is your responsibility to ensure that any insurance that you purchase is totally adequate and appropriate for your particular needs and those of all members of your party.
In order to use this website you should be at least 18 years of age and have legal authority to use the site and you must not use it or the information on it for anything that is unlawful nor anything that is prohibited to the Terms and Conditions of this wesite.
You agree to be financially responsible for all charges, fees and other sums of whatever nature which arise out of your use of this website.
Property location maps, in some instances, are approximate locations, this is a matter of security for property owners, if you require exact directions please contact us.
You must not link (including deep linking) to our website without our prior written agreement.
This website is published by us and may not under any circumstances be reproduced other than by downloading and viewing on a single computer and/or printing a single hard copy, for private purposes only. It is under no circumstances to be otherwise reproduced, transmitted, made available on a network or used to create derivative works without our prior written consent. All rights are reserved.
All content of this website (such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software) is our exclusive property or that of our suppliers and is, unless specifically stated otherwise, protected by copyright or similar ownership rights.
The trade marks, logos and service marks shown on our website, unless otherwise specified, are our property. No rights are granted to use any of these without our prior written consent.
We are an English registered Company. Our business and the services we offer are governed exclusively by the laws of England and Wales. No warranties, promises and/or representations of any kind, express or implied, are given as to the accuracy or completeness of any of the material or information contained on this website (in accordance with English law or with any laws of any other country) or as to the nature, standard, suitability or otherwise of any services offered by us or on our behalf. Access is further conditional on your agreement that any dispute or matter which arises between you and us will be dealt with by the Courts of England and Wales only to the exclusion of the Courts of any other country.
Under these terms and conditions we will not be liable for any loss or damage or other sum or claim of any nature whatsoever (direct, indirect, consequential or other) which arises either directly or indirectly, in connection with this website.
Whilst every effort is made to keep all information on this website up to date, there may on occasions be technical inaccuracies and typographical and other errors. The information may be updated from time to time and may at times be out of date. If any price or other information is obviously incorrect, we will not be bound by it. It is your responsibility to ensure you check all details of your chosen arrangements (including the price) with the advertiser or owner at the time of booking.
You may use or access our website only for the purposes of viewing, booking, reviewing and/or advertising holiday rental properties and for the other purposes specifically allowed by these terms and conditions or the booking terms. You may not under any circumstances use or access our website for any other purpose. In particular, but without limitation, all use of data mining, spiders and similar data extraction tools is expressly forbidden unless we have given prior consent to their use in writing. This does not prohibit the use of general purpose internet search engines.
This website contains links to other websites and third parties. Except where they belong to us, such other websites are not under our control or maintained by us and as such we are not responsible for the content of such websites. We provide these links for your convenience only and neither monitor nor endorse the material on them. We cannot accept any liability in relation to any such other websites or in relation to any material or information appearing on them or which you may otherwise come across after leaving our site by way of a hypertext link or any other means.
This website or any part of it (or any websites that are linked to this website) may not be compatible with your browser or computer configuration and although we aim to make use of this website as easy as possible for our customers we make no warranty that it is compatible.. We also make no warranty that your access to our website will be uninterrupted, timely or error free.
If any exclusion(s) or limitation(s) contained in these Conditions is found, in whole or part, to be unlawful, void or for any other reason unenforceable for any purpose(s), that exclusion(s) or limitation(s) or the part(s) in question shall be deemed severable and omitted from these Conditions for that purpose / those purposes. Such omission shall not affect the validity, effectiveness or enforceability of the other provisions of these Conditions.
By posting or distributing User Content on the website you expressly grant us an irrevocable right to freely use, copy, publish, translate and distribute the User Content in any medium and in any form (including for advertising and promotional purposes by others) without your permission.
We reserve the right at any time to restrict or prohibit access to this website for any user for any reason, and especially to restrict or prohibit access for users who demonstrate patterns of abuse, or unusual or improper use of this website or who violate these conditions.
This website allows you to submit material and/or post reviews ("User Content"). You agree to use such services only to send User Content that complies with these terms.
We are not liable for such User Content. We reserve in our sole discretion to remove without notice any User Content which:-.
is offensive to the online community, such as content that promotes racism, sexist, bigotry, hatred or physical harm of any kind against any group or individual;
harasses or advocates harassment of another person;
involves the transmission of "junk mail", "chain letters," or unsolicited mass mailing or "spamming";
is defamatory or libellous;
anything which we consider inappropriate;
promotes information that you know is false, misleading or promotes illegal activities or promotes conduct, or that is abusive, threatening, or obscene;
promotes an illegal or unauthorised copy of another person's copyrighted work.
contains information that identifies any individual without their consent;
is untrue, inaccurate, abusive, likely to cause offence, illegal, or obscene.
provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses;
constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party in any country in the world;
If you have any complaints or objections to material or content including User Content on this website, or if you believe that material or content posted on this website infringes your intellectual property rights, please contact us immediately at Holiday1, 7 Warmington Road, Whitchurch, Bristol BS14 9HG.
Once we have investigated the situation. if appropriate, we will make all reasonable endeavours to remove illegal content within a reasonable time.
You agree to indemnify, defend and hold us harmless for and against all losses, expenses, damages and costs, including reasonable legal fees, resulting from any violation by you of these conditions.
We offer a booking service:
In these Conditions, “you” and “your” means any and all persons using this booking service. “We”, “us” and “our” means Holiday1, 7 Warmington Road, Whitchurch, Bristol BS14 9HG
We act as agents and offer a booking service on behalf of some of the property owners featured on this website, to simplify the booking process. Please note that the service is not available for all properties.
Where you choose to book your property through the booking service, we act only as a payment collection agent for the owner or advertiser of the properties listed. We accept no liability in relation to any contract you enter into or for any services or arrangements you purchase (“arrangements”) or for the acts or omissions of any owner(s) or advertiser(s) or other person(s) or party(ies) connected with any arrangements. For all arrangements, your contract will be with the owner or advertiser of the property in question as applicable (the ‘supplier(s)’).When making your booking you to enter into a contract with the applicable supplier(s) of the arrangements. Your booking with us is subject to our Terms and Conditions and the specific booking conditions of the relevant supplier(s) you contract with and you are advised to read both carefully prior to booking. The supplier’s terms and conditions may limit and/or exclude the supplier's liability to you. Copies of applicable conditions are available on request from the supplier.
We do not accept any liability in relation to your booking with the supplier..
Please note that we do not offer any scheme of financial protection in respect of any bookings with any supplier(s).
3. Payment and Confirmation
When you have selected your arrangements and chosen your dates, you can secure your booking by paying online or by cheque. Upon receipt of the booking form and receipt of deposit you will be sent a confirmation of the booking. This is the acceptance of the property owner. Balance payment is required 12 weeks prior to commencement of travel. If the booking is made within 12weeks of rental period, then the full payment is due at time of booking.
Subject to availability your booking will be confirmed and a contract between you and the applicable supplier(s) will exist when the confirmation is despatched to you.
If your booking cannot be confirmed by a supplier we will not proceed to take payment and we will advise you accordingly so that you can choose an alternative property.
Except where otherwise advised or stated in the booking conditions of the supplier concerned, any monies you pay to us for arrangements will be forwarded on to the supplier(s) concerned.
Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. Please ensure that names are exactly as stated in your passport (s). As we act only as booking agent, we have no responsibility for any errors in any documentation except where an error is made by us.
If you have paid a deposit, the balance must be received by the supplier by the balance due date notified to you. If full payment is not received by the balance due date, the supplier may cancel your booking and charge the cancellation fees set out in their booking conditions.
4. Accuracy of Prices and Website Information
The information contained on this website is supplied by the suppliers concerned and is believed to be correct and a true account and likeness of the property. Both us and the suppliers concerned reserve the right to make changes to and to correct errors in the information detailed on this website and other details of your chosen arrangements before and after your booking has been confirmed. We cannot accept responsibility for any inaccurate, incomplete or misleading information about any arrangements except where this has arisen due to our negligence. We make no promises, representations or warranties about any arrangements featured on the website.
You must make sure that you check the price and all other details of your chosen arrangements with us or the supplier concerned at the time of booking.
You are strongly recommended to take out personal travel insurance for all members of your party. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs and the needs of all members of your party.
6. Special requests
If you have any special requests you must advise us at the time of booking and confirm it in writing. We shall endeavour to pass any reasonable requests on to the supplier(s) concerned, no guarantees can be given that any request will be met and we will have no liability to you if they are not.
Confirmation that a special request has been noted or passed on to the Supplier, or the inclusion of the special request on your confirmation or any other documentation, is not confirmation that the request will be met. Conditional bookings cannot be accepted ie: any booking which is specified to be conditional on the fulfilment of a particular request.
7. Disabilities and medical problems
If you or any member of your party has any medical problem or disability that may affect your booking please inform us at the time you make your booking request. If the Supplier reasonably feel(s) unable to properly accommodate the particular needs of the person concerned we reserves the right on the Supplier’s behalf to decline/cancel the reservation.
8. Changes and Cancellations by the Supplier
We will inform you as soon as reasonably possible if the supplier needs to make a significant change to your confirmed arrangements or to cancel them. We will also liaise between you and the supplier in relation to any alternative arrangements offered by the supplier but we will have no further liability to you. We will of course do our utmost to find you alternative accommodation but cannot guarantee that an alternative can be found.
9. Our Responsibility for your Booking
Your contract is with the supplier and as such their booking conditions apply. Please address any complaints directly to the supplier. As payment collection agent, we accept no responsibility for the actual provision of the arrangements. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the arrangements that we pass on to you in good faith. We do not exclude or limit any liability for death or personal injury that arises as a result of our own negligence or that of any of our employees whilst acting in the course of their employment.
Because the contract for your arrangements is between you and the supplier, any queries or concerns should be addressed to them. If you have a problem whilst staying at the property, this must be reported to the supplier or their agent immediately. If you fail to follow this procedure there will be less opportunity for the supplier to investigate and rectify your complaint. We are happy to liase with both yourselves and the property owners at this point in a hope to have the best outcome for all concerned. The amount of compensation you may be entitled to may therefore be reduced or extinguished as a result. If you wish to complain when you return home, write to the supplier. You will see their name and contact details in any confirmation documents we send you.
If you have any complaints regarding any services we provide (as opposed to any provided by the supplier(s)), you must inform us immediately in writing and in any event within 7 days of the end of any arrangements booked through the booking Service. We regret we cannot accept any liability if we are not notified. Our maximum liability to you if we are found to be at fault in relation to any service we provide (as opposed to any service provided by the Supplier) is limited to the commission we have earned (if any) or are due to earn in relation to the booking in question plus any unrecoverable expenses directly related to your booking which you incur as a result of that failure.
11. Law and Jurisdiction
These terms of business are governed by English law and the courts of England and Wales have jurisdiction.
12. Cancellations by You
Please be aware that your booking will be subject to the booking terms and conditions of the supplier. Some of these terms and conditions may exclude or limit the supplier’s liability to you. Please see individual property owners terms and conditions regarding cancellation charges as these can vary depending on the property.