It's well known that this pandemic has hit the tourism industry particularly hard. Guests, owners and our team have all had to work alongside the many restrictions, guideline changes and obstacles that have been put in place since the beginning of 2020, which made it an extremely stressful and uncertain year for all involved. Overall, the majority of our guests and owners have all been very understanding of the situation, which enabled us to find solutions in the midst of an almost unsolvable situation. As a whole, we pride ourselves on how well we have been able to manage this situation and will strive to continue to offer the best service that we can.

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IMPORTANT - Update on the terms given below.

Holiday rental cancellation terms are subject to French legislation. The French government may decide to introduce specific measures for tourism which could modify the terms that can or must be applied.

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You are strongly advised to follow the evolution of travel insurance terms and ensure that your policy offers the best cover possible, in particular for the medical risks for you and your family that may affect your ability to travel.

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Covid-19 cancellation terms for the 2021 season

Situation update for UK travellers 11/06/21.
As of 9th of June, the United Kingdom is classed by France as "Orange" for its epidemic risks, permitting entry into France. (This could be revised if the situation changes.)
This does not change anything for the self-isolation requirements on returning to the UK, which may or may not evolve in the coming weeks...

 

Update on the situation for UK travellers, 21/05/21.
The British government has now introduced a listing system for countries, based on their epidemic risks - red, amber or green.

 

Update on the situation for UK travellers 24/06/21

The British Government has kept France on the amber list.
 

For reservations for the 2021 season the following cancellation terms will be applied in relation to the Covid epidemic, in accordance with the agreement obtained from the property owners.

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Date of balance payment

Balance payments are still required to be paid as per confirmation/invoice, and booking conditions.  

 

Cancellation before the balance payment date

If a condition of Force Majeure due to the Covid epidemic is established for the dates of your stay :
(See the notes below for the definition of Force Majeure and the applicable instances.)

The property owner will refund the net rental amount of the initial deposit paid.

The amount of the fees acquired is indicated by the payment schedule on the booking confirmation.

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Cancellation after the balance payment date

If a condition of Force Majeure due to the Covid epidemic is established for the dates of your stay :
(See the notes below for the definition of Force Majeure and the applicable instances.)

The property owner will accept to move your stay to different dates. This can be later in the same year or for similar dates the next year and is subject to the availability at that time.

We will assist in organising this change of dates. A new rental contract will be established for the revised dates. If there is a seasonal price difference between the original dates and the revised dates, this will be taken into account by a further payment or a partial refund from the owner.

No additional fees will be charged by Holiday1, for processing a timely once-only change of dates.  The amount of the fees acquired is indicated by the payment schedule on the original booking confirmation.

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Reservations made after the balance payment due date, with full payment

As the situation for the rented dates can be anticipated at the moment of entering into the rental contract, the client accepts the remaining inherent risks.
For a major and entirely unforeseen event which may invoke Force Majeure, a modification of the rented dates, as above, may be proposed but solely at the discretion of the property owner.

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Definition of Force Majeure for tourism

"Exceptional and inevitable circumstances appearing at the place of destination, or in its immediate proximity, which are outside the control of the client or supplier, and which have important consequences for the execution of the rental contract, or the transport to or from the destination, and which can not be resolved or avoided by all reasonable means."

This excludes reasons relating to personal or economic circumstances.

This excludes reasons relating to health, for which the client must ensure adequate cover by travel insurance.

In the light of the knowledge of the situation and the inherent risks, the application of Force Majeure is now determinable in function of the foreseeable nature of the difficulty. The application of Force Majeure may be invalidated if, at the time of reservation, there was already a manifestly uncertain situation for the intended dates of the travel or stay.

Examples for guidance :

Force majeure applicable for the holiday rental contract.

The specific Covid cancellation terms apply.

• Lock-down (confinement) at the client's place of residence, not foreseeable at the time of making the reservation.

• Lock-down (confinement) at the holiday destination, not foreseeable at the time of making the reservation.

• Border closure, not foreseeable at the time of making the reservation.

• Travel quarantine applied at the client's place of residence, or at the holiday destination, not foreseeable at the time of making the reservation

• Restrictions of allowed travelling distances, not foreseeable at the time of making the reservation.

• The government of the client's place of residence officially classes the destination as "at risk" , red and amber list,(FCDO list in the UK), or restricts travel to and from the destination, not foreseeable at the time of making the reservation (1).

• A cancellation by the property owner, relating to the epidemic, due to a closure of the establishment, or other impossibility to fulfil his/her contract.

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Force majeure NOT applicable for the holiday rental contract.

The standard cancellation terms apply.

• Fears of contamination at the destination or of inadequate safety procedures.

• Fears concerning travel to and from the destination.

• Certain infrastructures or services not being open at the time of the stay.

• The client or a member of the group intending to travel is infected by Covid (2).

• The client or a member of the group intending to travel is declared as a Covid contact (2).

• The client or a member of the group intending to travel is declared "at risk" due to a medical condition or age (2).

• Modifications to transport to or from the destination becoming inconvenient or costly.

• Supplier's cancellation of the travel tickets for the client or a member of the group intending to travel.

• Changes in personal or economic circumstances.

(1) It is understood that if, in an unforeseeable manner, a destination becomes officially considered "at risk" ( red and amber list) for the dates of the planned travel this may invalidate the client's travel insurance cover or health cover, making Force Majeure applicable. However, if, at the time of reservation, the destination is already officially considered "at risk" and possibly to remain so, the client must accept the risk of potential losses and can not invoke Force Majeure.

(2) The client must ensure that cancellations due to existing or future medical conditions are covered by adequate travel insurance and can not invoke Force Majeure.

Outside the specific conditions defined here for Force Majeure, if the supply of the accommodation can be provided as per the contract, our standard cancellation terms apply :
(i) The initial deposit is not refundable.
(ii) The client's liability for the remaining balance can only be lifted, or a refund thereof accorded, at the owner's discretion and in relation to the possibilities of re-letting the rented dates.

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Frequently asked questions

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What happens if we’re advised we can’t travel?

If the FCDO advises against “all but essential travel” to your destination, or Force Majeure, we will liaise with the holiday property owner on your behalf to defer your holiday, free of charge.

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What if I decide I don't want to travel?

If your arrival date is more than 45 days away, you can request to change your holiday dates. This change is at the owner's discretion.

If your arrival date is within 45 days, and the FCDO advice remains positive and you are able to travel but choose not to, your holiday will be subject to our usual booking conditions and standard cancellation charges will apply.

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My balance is due for my holiday. Do I have to pay this?

If there are no specific travel restrictions for your holiday dates, then it is still scheduled to go ahead as planned. Therefore, you will need to pay your balance before the due date, or choose to defer your holiday, or you can choose to cancel your booking and claim the deposit back via your travel insurance.

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Why can't I just have a refund instead of moving my dates?

Holiday1 acts on behalf of the holiday property owner; any and all refunds or date changes are solely up to the owners themselves and are not our decision. When we collect a deposit to confirm a booking, we pay it over to the owner immediately in order to ensure that the dates are held. From that point onwards, we are no longer in possession of your funds and are, therefore, not in a position to refund your monies; this decision lies with the owner.

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